By helmsm |

Service Request Form

Please fill out the form below to request In or Out of warranty service for your Hitachi products. We will confirm receipt of your request via Email. A Ticket number will be assigned should you choose to send your product to us for repair. In-warranty products require pre-paid shipping to us, Hitachi pays the return. An estimate of repair will be provided prior to any work performed. An evaluation fee + return shipping applies should you wish us to return your product unrepaired. Package your product well to avoid shipping damage and always use a traceable shipping method until confirmation of the receipt of your camera product is communicated by us.

NOTE: Our Service Labor rates have increased effective Jan 3, 2023.

Contact us via Email at or call our corporate telephone number (833) 227-1658 during normal business hours.

The fields indicated with an asterisk (*) are required.

Contact Information

Company *

Address *
City *
State/Province *
Zip/Postal Code *
Country *
Name * First name *:
Middle Initial:
Last name *:
Job Title *
Email *
Company Phone *
Cell Phone *


Model *
Serial No. *
Dealer or Reseller *
Date of Purchase *
Check for In-warranty

Service Request

Symptom * Please provide us the symptom[s] for which you would like your product diagnosed or repaired.
Problem * Describe the problem experienced and your conclusion for the symptoms provided.
Operating Condition * Inform us of the equipment's operating condition just prior and during the observation of the problem. Your accuracy will help us provide the most efficient and rapid service.
Loan Required * Yes   No

About Personal Information Protection

The personal information in this form is used for replying to the customer's inquiry. In some cases, inquiries with personal information may be forwarded to appropriate Hitachi group companies in order to reply to the customer directly. Personal information is properly managed on the basis of "About Personal Information Protection" (opens in a new window) at Hitachi Kokusai Electric Inc. Also, if you do not agree with these terms and conditions, your inquiry submission will be cancelled.

By checking this box, you acknowledge that you have read and agree to the About Personal Information Protection information.